WhatsApp Cloud API Integration Automation Module for Shofy–eCommerce Multivendor Marketplace

Requirement: This addon requires an active installation of Shofy – eCommerce & Multivendor Marketplace and a verified Meta WhatsApp Business Account with Cloud API access enabled.
Brief Description
The WhatsApp Cloud API Integration & Automation Module for Shofy enables real-time WhatsApp communication between your store and customers using Meta’s official WhatsApp Cloud API. Automatically send order confirmations, shipping updates, customer notifications, and marketplace alerts directly from your Shofy installation.
This addon is built specifically for Shofy and operates entirely within your own hosting environment. It allows you to connect your WhatsApp Business Account, sync approved templates, map store events to automated messages, and monitor delivery status through detailed activity logs.
Key Features
Official WhatsApp Cloud API Integration
Direct integration with Meta’s official WhatsApp Cloud API without third-party or unofficial gateways.
Secure Account Connection
Configure Facebook App ID, App Secret, WABA ID, and permanent access tokens with built-in connection validation and health checks.
WhatsApp Business Account Dashboard
View access token details, permission scopes, phone number quality rating, messaging limits, and webhook status in one place.
Template Synchronization
Sync and manage approved WhatsApp templates including marketing, utility, and authentication categories.
Event-Based Template Mapping
Automatically send WhatsApp notifications when important store events happen, such as order updates, payments, shipping changes, vendor registrations, and customer account actions.
Dynamic Merge Fields
Inject dynamic store data such as order ID, customer name, totals, and tracking details into WhatsApp templates.
Send Test Messages
Validate API configuration and templates before activating production automations.
Incoming Message Handling
Receive and process WhatsApp webhook events directly inside your Shofy application.
Auto Convert to Contact
Automatically create contacts from incoming WhatsApp messages.
Webhook Forwarding
Forward incoming WhatsApp webhook payloads to external services or automation platforms.
Comprehensive Activity Logs
Track message status including accepted, delivered, and API response data for complete transparency.