Due to the nature of digital products, once a plugin, theme, or file has been downloaded, it cannot be returned. However, we offer a limited refund policy under specific conditions outlined below.

7-Day Money-Back Guarantee
If a product is completely unusable and our support team cannot resolve the issue, you may request a refund within 7 days of purchase.

You must contact support first and allow 24–72 hours for troubleshooting before a refund request is approved.

Refund Eligibility
The product is unusable
The issue cannot be resolved by our support
You contacted support before requesting a refund
The request is made within 7 days
Non-Refundable Situations
Change of mind or mistaken purchase
Compatibility issues with hosting, WordPress, or other plugins
License key or activation warnings
Demo import or cloud features limitations
Update delays or product changes by authors
You refused to provide access required for troubleshooting
Offers, discounts, renewals, or promotional purchases
Technical skill limitations
Membership & Subscription Plans
Membership plans provide instant access to a large collection of downloadable products and are therefore non-refundable. You may cancel anytime to prevent future billing.

GPL & Support Disclaimer
We distribute products under the GPL license and are not the original developers. Some features such as automatic updates, premium templates, cloud imports, or author-server integrations may be limited. Support is provided on request for installation and basic configuration.

Payment & Processing
Refund processing may take 7–14 business days
Certain payment methods (such as crypto or manual transfers) may not be refundable
Refunds requested after 7 days will not be processed
Product Removal
Products may be removed from our platform without notice due to author decisions or licensing changes. Removal does not qualify for a refund, but we may provide alternatives when possible.

Disputes
Please contact support before opening a payment dispute. Fraudulent or abusive disputes may result in account restrictions.

Additional Terms
If a refund is issued, you must stop using downloaded products
Cancellation of account does not qualify for refunds
Additional services (SEO, design, custom work) are non-refundable
For more information, please review our Terms & Conditions and FAQs or contact support.