THEMESTUB offers digital products that may be delivered by download. Because digital files can be accessed or downloaded shortly after purchase, refund requests need to be assessed against the product listing, the applicable license, the transaction details and consumer protection laws.
Contact support if a payment was charged more than once, a purchase is missing from your account, the download is unavailable, the supplied file is corrupted, or the product materially differs from its description. Include your order or transaction reference, product name, a clear explanation and relevant screenshots. Do not include passwords or full payment-card details.
We may ask for additional information to investigate a request. Where appropriate, we may verify the payment with the payment provider or ask you to describe the issue and the steps already tried. Any remedy will be determined under the applicable law and the terms presented at the time of purchase.
A refund may not be available in some circumstances, such as a change of mind after a digital product has been accessed, issues caused by unsupported third-party modifications or environments, or a request that is inconsistent with the applicable license or law. This section does not remove any mandatory consumer rights.
Use the support or ticket feature available on THEMESTUB and provide the information described above. Keep your purchase confirmation until the issue is resolved.
Before publishing: Confirm your actual refund window, eligibility rules, payment-provider procedures, treatment of taxes and chargebacks, and the legal requirements for every market you serve. Do not publish this draft until those business rules have been verified.
